CLICK AND COLLECT
Order between 11am-4pm Monday to Friday and receive your beauty favorites within 2 hours using our NEW same day service.
How it works
Our NEW 2-hour delivery service allows you to place an order which will be fulfilled by one of our Hyde Park corner stores.
The 2-hour delivery service option will only appear at checkout if: If all the items in your order are in stock at the store Please ensure that your delivery details and mobile number are correct before proceeding to payment.
Once you’ve placed your 2-hour delivery order:1. You will receive an email saying your order is being processed 2. Our beauty advisors will double check everything is in stock at the store 3. Once confirmed you will receive an order confirmation email 4. You will also receive a call from our sales team confirming every detail for pick up in our Hyde Park stores.
Please note, once you have placed your order using this delivery service, we are unable to cancel or amend items or delivery details if requested. If you find any errors in the delivery details, please send an email to firstname.lastname@example.org
How much does it cost?
We are currently offering this service for free until the COVID situation is normalised.
Can my order be gift wrapped/apply a note?
Unfortunately, we are unable to provide this service when using this delivery method. Your order will be packed in a Metropolitain Cosmetics bag.
I chose the wrong product/shade but can’t cancel the order, what now?
If you have chosen the wrong shade or product in your order, we advise that send the product back to us using our online prepaid returns label, or alternatively, return it to one of our stores. For more information about our Returns Procedure on our website.
What happens if the store does not have my product(s)?
If the store does not have your products, you will be notified by this via email and your order will automatically be put on Next Day Delivery. You will then receive this order 1-2 working days. For more information about our delivery services, click here.
What is the courier company you use for this service?
We deliver to our Hyde Park Stores ourselves.
How will I know my order is on its way? Will they require a signature?
You will receive a call and an email notifying you of the times etc...
I was not in when they attempted delivery? How can I get my order?
We will keep you order in store for 5 working days, before reminding you.
Will my order include an invoice?
Yes, when your order has been confirmed, a receipt will be printed and placed in your order and another affixed to outside of the bag.
Can I add samples to my order?
Yes,we always add samples to every order.
Are there any product exclusions?
There are no product exclusions.